Frequently Asked Questions

On this page you will find our answers on frequently asked questions.

Our products

Are the jewelry pieces you sell authentic?

How can I find jewelry that suits me?

What payment methods do you accept?

Is it safe to pay online on your webshop?

Can I pay after delivery?

Do you provide a VAT invoice?

When will I receive my invoice?

Do you apply VAT exemption for international customers?

How long does it take for my order to be shipped?

What if the delivery takes too long?

What shipping methods do you offer?

Can I track my order?

What are the shipping costs?

What is your return policy?

Do I have to pay for return shipping?

How long does it take to confirm a return request?

How long does it take to receive my refund?

Do you offer gift cards?

What should I do if I receive a damaged product?

How can I contact customer service?

What if I have a complaint about a product or service?

What is not covered by the warranty?

How can I best care for my jewelry?